Figuring Out Knowledge Management
We are trying to tackle one of the most difficult issues I’ve dealt with in a long time – how to manage knowledge across our entire organization. How do you capture knowledge, transfer it from person to person across several hundred people in many geographic locations? And how do you do it fast enough to keep up with the knowledge explosion that is occurring in our business today?
We’re working on addressing the means, the will and the skills all at the same time and it is extremely challenging. Just communicating inside our organization about the work we are producing – sharing what’s new is a big issue.
And to further complicate the issue is how do you enable teams across the enterprise to not only share knowledge, but actively collaborate? I really think this is the number one issue at T3 today and we have to get much better at this and do it quickly.
I’ll be sharing more info as we move down this path. Open to ideas and best practices from anyone!
[...] A perspective of KM: Lee Gaddis is getting to grips with KM in his marketing firm. What I like about his view is that he clearly separates the means (technologies) and the skills (education and training) from the will (mindset and motivation). You can put any tools in place, you can design processes and write them down and train people… but unless it makes sense to them (it’s practical, efficient and worth their while), you will get nothing lasting or practical out of the effort. IMHO, while it’s a very superficial view yet, he’s got that part right. Which is more than most do: so many KM efforst prefer to navigate around incentives and recognition and then fail to reap real change. [...]
Sunday tag surfing « eme ká eme
May 4, 2008 at 12:16 pm